- mrguidee.com (the “Site”) is operated by Kid-A Limited (“Kid A”) as agent and acting on behalf of Vodafone Limited (“Vodafone”, and where represented by Kid A, referred to “us” or “we” in these terms) for the sale of a wide range of Vodafone’s products (principally handset accessories) to be ordered and delivered in the UK (the “Products”).
- The site, prices and products displayed are updated from time to time. You should check the site and the current terms to ensure you have the latest information.
- Yodel Xpress 48: aims to deliver within 48 hours when ordered before 2pm*, and free delivery for orders of £50.00 and above (otherwise standard charges apply: £3.99).
- Yodel Xpress 24: aims to deliver within 24 hours when ordered before 2pm*, with a charge of £5.99.
- Royal Mail 2nd Class: aims to deliver within 48 hours when ordered before 2pm*, and free delivery for orders of £50.00 and above (otherwise standard 2ndClass charges apply: £3.99).
- Royal Mail 1st Class: aims to deliver within 24 hours when ordered before 2pm*, and free delivery for orders of £50.00 and above (otherwise 1st Class standard charges apply: £5.99.
- Example: If you order at 4pm on a Friday that means your order gets processed on Monday and will be delivered by Wednesday if you chose Yodel Xpress 48.
- Cancelling your order
- For any issues placing your order and general customer support, please contact us via the web form.
- If you didn’t receive your Product in the expected delivery date, you shall contact our logistics partner, Ingram via the web form, who will check and update you on the dispatch and courier status of your order. We will inform you if we need to re-attempt the delivery and the options you have, in order to receive your Product. If we confirm that the Product was lost during the delivery due to our or our courier’s fault, we will reissue a new parcel for you and where the Product is no longer available, we will process your refund.
- Change of Mind/Unwanted Item (up to 14 days of receipt): If you wish to return your product for any reason other than a fault, you can request a return for a full refund via the web form or via My Account (account set up required) within 14 days from receipt, if returned according to the “conditions for all types of returns” below.
- Faulty Returns (up to 30 days of receipt): If your product develops a fault within 30 days of receipt, you may request a full refund or a product exchange per the process below. If we confirm a fault and the fault is covered by the manufacturer’s warranty, we will either offer a refund or a like for like replacement. If we no-longer stock the same item that you ordered, we will offer a like for like replacement. This can be done via the web form or via My Account (account set up required).
- Fault Replacement (from 31 days up to 12 months of receipt): If your product develops a fault from 31 days up to 12 months from receipt and the fault is covered by the Product’s manufacturer’s warranty, you may request a like for like replacement. This can be done via the web form or via My Account (account set up required).
- Please make sure that the accessory you are returning is in its original packaging, undamaged, and complete with all its original parts. Any free or discounted promotional Products you receive must also be included.
- Full instructions will be provided in our online return’s portal web form. You will be instructed to either (i) print off a returns label for free Royal Mail postage with your nearest post office; or (ii) arrange for Royal Mail to collect from your home. Costs for return may apply.
- Please make sure your item is well protected in packaging to prevent any damage in transit.
- Please follow the instructions carefully – the cost of any missing or damaged items will be deducted from any refund you might be due. We’ll let you know if this is the case.
- We may not accept the return of Products due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
- Our returns policy won’t affect any of your legal rights, which we can’t exclude. For more information on your rights, contact your local Trading Standards office or Citizens Advice Bureau.
- Business loss, lost business or missed opportunities
- Loss of profits or income
- Loss arising from delay or failure to deliver Products
- Loss or damage that’s not directly caused by us, or which we couldn’t reasonably expect at the time we entered into the agreement with you or because of something outside our reasonable control.